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Troubleshooting, upgrades and recovery

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Lesson 4.1 · 90 minutes

Run a sandbox upgrade rehearsal

Rehearse a change in an isolated environment with entry conditions, acceptance checks, and a decision record.

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Troubleshooting, upgrades and recovery

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Draft lesson: awaiting independent technical and publication review; do not use it as production configuration guidance.

Editorial review pendingon version support under review

Action boundary

Before you act

Expected result
A sandbox run sheet contains entry evidence, release-specific actions, acceptance results, and a recorded decision.
Failure mode
The rehearsal mutates shared or production state, or success is declared without acceptance evidence.
Rollback
Stop the rehearsal, isolate the sandbox, use its approved restore path, and preserve the decision log.

Make the rehearsal boring on purpose

Use a disposable or isolated instance that represents the boundaries you care about. Record its starting version, configuration provenance, state baseline, and recovery point before applying any release-specific steps. If the sandbox cannot represent a critical integration or state boundary, say so in the decision record; do not call it equivalent.

Entry conditions

Do not start until you have the exact target release, current official release and migration sources, recovery owner, rollback trigger, acceptance checks, and a place to store redacted evidence. The installed CLI’s help and the release-specific runbook govern commands. This fixture does not prescribe them.

Acceptance checks

Choose checks that correspond to the risk score: process/service health, a bounded gateway or channel path, configuration load, expected state availability, and the absence of a regression in a known workflow. For each check, record the expected result, actual result, evidence location, and assessor.

Lab: the controlled failure

Run a synthetic rehearsal. At a planned point, introduce an agreed failure signal or stop condition. Pause, capture evidence, and decide whether the run is a rollback rehearsal or a defect investigation. Do not improvise a fix merely to complete the lesson.

Check: the run sheet should let a reviewer see the decision point in under a minute. If the outcome is “looks fine,” it is not a useful result.

Learner artifact

Draw a one-page run sheet with entry gates, action column, evidence column, stop condition, and decision. Its text alternative must preserve the sequence and identify that release-specific commands are intentionally omitted pending primary-source review.

Lesson checkpoint

Ready to move on?

Mark this lesson complete when you can apply its outcome without relying on the examples above.